Achievement is “not doing everything, just the right things;”
Accountability is “knowing what the right things are and working collaboratively to accomplish them.”
Think about it – when we talk about employee accountability we expect them to:
- have a full understanding of what, how and by when projects, tasks or responsibilities need to be done;
- commit and take ownership of assigned responsibilities and get them done effectively;
- work in conjunction with others to monitor progress and achieve the best results;
- speak up when they have an opinion or concern that impacts the work; and
- seek help proactively to resolve any issues that could impede success.
What employee would not want to have the ability to work:
- on well-defined goals that they have a good understanding of;
- in collaboration with others who share outcome responsibility;
- under a system of support and milestone check-ins;
- with encouragement to communicate all concerns and opinions, and;
- where asking for help is not a sign of weakness or failure, but a proactive step to keep the goals moving forward?
In order to have employee accountability it’s important that you have a company culture that supports it.
Do you? The best way to find out is ask your employees!